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Auditing of your current business processes - entirely or clearly defined sub-processes |
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Development of a holistic approach to strategically put your customer back into the focus, also in your company culture |
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Analysis of Performance: Increasing first contact resolution quota by the help of cost optimized tools |
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Creation of Measurability: Evaluation and improvement of your current reports or definition of a concept of relevant KPIs and deriving a respective reporting |
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Development of a communication concept - internal as well as external |
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Quality Managemeng: Evaluation and improvement of your existing activities |
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Interim Management / Projekt Management to bridge potential vacancies in Operations / Customer Service / General Management
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Sparring Partner for Managers who are involved in the Customer Journey - consulting and supervision
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