Get Focused on your Customer




The first time I got in touch with Call Center Business was in form of a student job during my studies of Business Administration in Nuernberg, where I was a Call Center Agent at Quelle Call Center GmbH, working in the team of a famous home shopping channel.

I have passed several career steps since that time, but I have never lost sight of the proximity to customers.

Today I am a hands on Senior Manager, an experienced entrepreneurial personality who achieved huge expertise in Customer Experience, familiar with complex processes and IT solutions.

Whether in German, English or French - I speak your language and the language of your customers!


  2010 - Bernthaler Consulting / Münsing  
2014 - 2023 Head of Contact Center Management / HolidayCheck AG / Munich / Ch-Bottighofen
2011 - 2018 Founder and Managing Director / Exxecta / München
2004 - 2012 Chief Marketing Officer / WORLDHOTELS / Frankfurt
2003 - 2004 Managing Director / lastminute.com / Munich
2002 - 2003 Head of Customer Services & Operations / lastminute.com / Munich
2002 - 2002 Management Tenovis Consulting / Tenovis GmbH & Co. KG / Frankfurt
2000 - 2002 Director Costumer Services & Operations / Tenovis Comergo AG / Munich
1997 - 2000 Director New Business Development / Quelle Call Center GmbH - Fonetix / Nürnberg

Visit
D-82541 Münsing, Weilbachweg 17		 Call
M: +49-177-444.69.03		 Contact
nicole@bernthaler.de