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You don't know your customers exactly / want to address them better? |
| ❐ |
You notice an increased employee turnover in your Customer Service department? |
| ❐ |
Performance of Customer Service Department is not transparent? |
| ❐ |
Accessibility is not satisfying? |
| ❐ |
Conversion Rate and achieved average prices are too low? |
| ❐ |
Your quota of complaints is worrying you? |
| ❐ |
You expect to increase your First Contact Resolution Rate? |
| ❐ |
Communication between other departments and Customer Service needs improve? |
| ❐ |
You want to streamline and optimize your processes? |
| ❐ |
You want to put your strategic focus on the customer? |
| ❐ |
A vacant position needs to be filled short term? |
| ❐ |
A Project needs to be managed at short notice? |
| ❐ |
You require efficient help to implement your strategy?
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